Policies & Contact
Local collection
Local collection is available. Simply place your order as and select ‘pick up’ at the checkout. You will receive an email when your order is ready and details of how to collect.
Bedew Skin International Shipping FAQ
General Shipping Information
Shipping Methods & Timeframes
- UK Delivery: 2-3 business days
- European Union: 3-5 business days
- United States & Canada: 5-7 business days
- Rest of World: 7-10 business days
Shipping Costs
- UK Orders: Free shipping on orders over £50
- International Orders: Shipping costs are calculated at checkout based on the weight
and destination of your order.
- Express Shipping: Available for all destinations at an additional cost.
Market-Specific Information
United Kingdom
Q: How are my Bedew Skin products delivered?
We use Royal Mail tracked delivery for all UK orders, ensuring safe delivery of your
skincare essentials.
Q: Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email so you can
monitor its progress.
European Union
Q: Are there additional customs fees?
Since Brexit, EU customers may need to pay local VAT and customs duties upon
delivery. These fees are determined by your local government.
United States & Canada
Q: How are duties and taxes handled?
All duties and taxes are calculated at checkout for transparency. This ensures no
surprise fees upon delivery!
Special Cases
Returns & International Shipping
Q: What if my product arrives damaged?
We offer full refunds or replacements for damaged products. Simply email us photos of
the damage within 48 hours of receiving your order.
Q: Can I return products internationally?
Yes, returns are accepted within 30 days of purchase. Please note that return shipping
costs are the customer’s responsibility unless the item is faulty.
Order Protection
Q: How do you ensure my skincare products arrive safely?
We use protective packaging specifically designed for skincare products, including
bubble wrap for glass containers and temperature-controlled packaging where
necessary.
Need Help?
If you have any further questions about international shipping, feel free to contact us at
customerservice@bedewskin.co.uk or call us on 01536 628130. Our team is always happy to assist!